A clear split so nothing falls between us and the provider.
1. What we do
- Compare your current all-in cost against new-customer pricing for equivalent service at your address.
- Tell you the rate after the promotion, the fees, and the conditions on any credit.
- Recommend staying put when the gap does not justify a switch.
- Place the order and sequence the changeover so you are never without service.
- Explain what to return to your old provider and by when.
2. What the provider does
Equipment, installation, activation, billing, taxes and fees, service quality, outages, plan changes, cancellations, technical support, and the approval of any buyout or credit claim.
3. The switch sequence
Order placed → new service installed and confirmed working → old account canceled → old equipment returned with a receipt kept. Never cancel first: it is the one step that turns a saving into a week without service.
4. Credits and buyouts
Contract buyouts and phone payoffs are the incoming provider’s offers with their own limits, minimum requirements and claim windows, usually 30 to 60 days. We explain them and tell you what to keep, but approval rests with the provider.
5. If something goes wrong
Contact the provider first for anything after the order — they hold the account and can act on it. If you cannot reach the right department, call us and we will point you there.
Contact
Switch & Save Inc
260 N Broadway, Ste 11, Hicksville, NY 11801
Phone: (855) 463-2084 (Mon–Fri 9AM–9PM ET)
Email: admin@switchtosave.net
Question about this policy?
We will explain how we work, how we are paid, or what any figure on this site means.